Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and the choices you have associated with that data. We use your data to provide and improve our service. By using the site, you agree to the collection and use of information in accordance with this policy.

Information we collect

Personal data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• First name and last name
• Email address
• Phone number
• Country of residence
• Information submitted via our booking enquiry form
• Cookies and usage data

We collect this information solely to respond to enquiries, process bookings, and provide you with information about our Mount Kenya trekking services.

Usage data

We may also collect information on how our website is accessed and used. This usage data may include your computer's Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Tracking and cookies

We use cookies and similar tracking technologies to monitor activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some parts of the site may not function correctly without cookies.

• Session cookies: used for the operation of the site
• Preference cookies: to remember your settings and preferences
• Security cookies: for security purposes

How we use your data

Mount Kenya Routes uses the collected data for the following purposes:

• To provide, operate, and maintain our website and booking service
• To respond to your enquiries and booking requests
• To send you confirmations, quotes, and pre-departure information related to your trek
• To notify you of changes to our services or availability
• To improve our website and understand how visitors use it
• To monitor usage and detect and prevent technical issues

We will not use your personal data to send unsolicited marketing messages without your explicit consent.

Transfer of data

Your information, including personal data, may be stored on computers located in Kenya. If you are located outside Kenya and choose to provide information to us, please note that we transfer the data to Kenya and process it there.

Your submission of information via our enquiry or booking form constitutes your agreement to this transfer. Mount Kenya Routes will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Disclosure of data

We do not sell or rent your personal data to third parties. We may disclose your personal data in limited circumstances:

• To comply with a legal obligation
• To protect and defend the rights or property of Mount Kenya Routes
• To prevent or investigate possible wrongdoing in connection with our service
• To protect the personal safety of users of the service or the public
• To protect against legal liability

Service providers

We may engage third-party companies and individuals to facilitate our service (for example, website analytics or email delivery providers). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your data is important to us. We use commercially reasonable means to protect your personal data; however, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Links to other sites

Our website may contain links to third-party sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We recommend reviewing the privacy policy of every site you visit.

Children's privacy

Our service is not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take the necessary action.

Your rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Changes to this policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date at the top. You are advised to review this policy periodically for any changes. Changes are effective when they are posted on this page.